Privacy Policy

1. Data we collect

When you submit our enquiry or demo-booking form, we collect the details you provide: your name, phone number, email address, your background, your track of interest and your preferred start timing, plus any optional message.

We may also collect limited technical and usage information (such as device, browser and analytics data) when you visit the site, subject to your consent where required.

2. How we use your data

We use your data to respond to your enquiry, schedule and conduct your demo call, share information about our programs, and provide admissions support. With your consent, we may also send you relevant updates.

We process your personal data on the basis of your consent and/or for the legitimate purpose of responding to a request you have voluntarily initiated, as permitted under the DPDP Act.

3. Analytics & cookies

We use analytics tools (such as Google Analytics) to understand how visitors use our site, and advertising tools (such as Google Ads, the Meta Pixel and LinkedIn Insight Tag) to measure our marketing. These set cookies or similar identifiers only after you accept them.

You are asked to choose when you first arrive, and nothing in the analytics or advertising categories is set before you do. Until then, and if you decline, our analytics runs in a cookieless mode that counts the page view without storing anything on your device. You can change or withdraw your choice at any time using the “Cookie preferences” control on our Cookie Policy page, and in the footer of every page on this site; when you decline something you previously allowed, we delete the cookies it had set.

Our Cookie Policy lists every cookie and similar technology we use, what each is for, who sets it and how long it lasts.

4. Sharing & disclosure

We do not sell your personal data. We may share it with trusted service providers (“Data Processors”) who help us operate the site and our admissions process (for example, email, scheduling and analytics providers), under appropriate confidentiality and data-protection obligations.

We may disclose data where required by law or to protect our legal rights.

5. Data retention

We keep personal data only for as long as we need it, or for as long as the law requires. Our stated periods are:

Enquiries and demo bookings — while we are in contact with you, and for up to 24 months after we last hear from you. After that the record is deleted.

Student records (lessons, submitted work, marks, attendance) — for the duration of your programme and for eight years afterwards, which is the period the Companies Act, 2013 requires us to keep our books and supporting records.

Payment and invoicing records — eight years, for the same reason.

Certificates — kept indefinitely, and this is deliberate. A certificate anyone can verify is only worth having if the verification still works years later, so we keep the minimum record needed to answer a verification check: the certificate ID, the holder's name, the programme and the issue date.

Cookies and similar technologies — see our Cookie Policy, which lists the retention period for each one.

6. Your rights as a Data Principal

Under the DPDP Act you have the right to access, correct, update and erase your personal data, to withdraw consent, and to grievance redressal. To exercise these rights, contact us using the details below.

7. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

8. Grievance Officer

We have appointed a Grievance Officer. You can contact them about anything on this page — your personal data, a request to exercise the rights above, or a complaint about how we have handled either. Their name and contact details are set out at the end of this policy.

We will acknowledge your complaint within 48 hours of receiving it, and we will resolve it within one month. Those are the timeframes set by Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and by Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, and they apply to us today.

Separately, when the corresponding provisions of the DPDP Act and the DPDP Rules, 2025 come into force in May 2027, we will publish our grievance response period under that regime as well. It may not exceed 90 days.

If you are not satisfied with our response, you may escalate. Under the DPDP Act you will be able to complain to the Data Protection Board of India, but only after you have first raised the matter with us — the Act requires you to exhaust our process first. We are not linking to the Board here because it has not yet published a filing address, and a dead link on a grievance page is worse than none.

9. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent revision.

10. Contact us

For a general question about this policy, email admissions@techiefrogs.com.

To exercise your rights over your data, or to make a complaint about how we have handled it, write to our Grievance Officer instead — their details are immediately below. Using that route is what starts the 48-hour acknowledgement and the one-month resolution period.